If you are not fully satisfied with your product, you have 30 days from time of order to request a refund. In order to obtain your refund, contact customer service on +1 (833) 439-2338 by phone or email care@bpgummysource.com. Your refund will be credited back to your bank account and may take up to 3-5 business days to show in your statement, depending on the speed of the processing bank.